LEGAL / 02

Terms of service

These are the terms we work to. They are written to be read, not to be skipped. If anything here does not suit your situation, say so before we start and we will agree something that does.

LAST UPDATED 26 AUGUST 2026

1. Who these terms are between

These terms apply between Steezeweb and the person or business who asks us to design, build or look after a website. They take effect when you accept a quote from us, in writing or by email.

2. Quotes and prices

Before any work starts you get a fixed price in writing, along with what it covers and a date for going live. That price does not move for the work described in it.

If what you need changes along the way, we do not simply bill you for it. We re-quote in writing, and nothing further happens until you say yes or no. You are never presented with a bill you did not agree to first.

All prices are in pounds sterling and exclude VAT where VAT applies.

3. Paying us

Your quote sets out what is payable, when, and how — the split between anything due before work starts and anything due on completion, and on the monthly plan the date the monthly fee begins. You see all of that in writing before you accept, and it does not change afterwards.

On the monthly plan, the monthly fee runs from the point the site goes live and is payable in advance.

Invoices are due by the date on the invoice. If one is significantly overdue we may pause work, and on the monthly plan we may suspend hosting, but we will always tell you before we do either. We will not take a site offline without warning you first.

4. What we need from you

To hit the dates we quote, we need the text, images and any logins the site depends on, and answers to questions when we ask them. Most delays to a website build are content delays, not build delays.

You confirm that anything you send us is yours to use, or that you have permission to use it. We are not able to check that for you.

5. Timings

Most sites are online in one to two weeks from the point we have what we need to start. Where a build is larger than that, the quote says so and gives its own date.

If the work stalls because we are waiting on you, the date moves by roughly the length of the wait. We will tell you when that happens rather than letting a date quietly slip.

6. Your domain

Your domain is registered in your name, not ours. You own it. If you ever leave, it goes with you and we will not hold it hostage or charge a release fee.

7. The monthly plan

The monthly fee covers hosting, an SSL certificate, backups, security patching, uptime monitoring, a number of content update slots each month, and someone to ask.

There is a twelve month minimum term, after which it runs monthly and either of us can end it with 30 days' notice. Content update slots are for changes of the kind described when you signed up, such as new prices, new hours, or a new member of staff. A redesign or a new section is new work and gets its own quote.

If you end the plan, the site stops being hosted by us. Tell us and we will provide an export of the site files and content so you can take it elsewhere.

8. The one-off build

You pay once, the site is yours outright, and the source files are handed over at the end. There is no contract and no lock-in. Hosting is available separately if you want us to do it, and if you do not, the site is yours to host wherever you like.

9. Who owns what

Once you have paid in full, the design and the site built for you are yours. We keep ownership of any generic tooling, code libraries or techniques we reuse across projects, which is what lets us build quickly, and none of that restricts your use of your own site.

Unless you ask us not to, we may show the finished site as an example of our work.

10. What we are responsible for

We will do the work with reasonable care and skill. We will keep the site patched, backed up and monitored while you are on the monthly plan.

We cannot promise a website will never go down. Hosting fails, networks fail, and third party services fail. What we promise is that we are monitoring it, that we will know quickly, and that fixing it is our job rather than yours.

We are not liable for loss of profit, loss of business or indirect losses. Our total liability for anything arising out of the work is limited to the amount you have paid us for it in the twelve months before the problem arose. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.

11. Ending the work

You can stop a build at any point. You pay for the work done up to that point and we hand over what exists. We can also step away, in which case we will tell you why, hand over what exists, and refund anything paid for work not done.

12. If you are a consumer

If you are buying as an individual rather than for a business, you have a legal right to cancel within 14 days of agreeing. If you ask us to start inside that period and we do, you pay for what has been done by the point you cancel. Your statutory rights are not affected by anything on this page.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

14. Changes

We may update these terms for future work. The terms that apply to your project are the ones in force when you accepted your quote, and we will not change those halfway through.